Refund policy

Refunds and Returns Policy

We want you to love your purchase from Goat Wine Games. Please read our returns policy carefully before making a purchase.

Change of Mind

We are not required to provide a refund or replacement if you change your mind.

However, you are entitled to a refund or exchange if an item has a major problem. This applies when the item:

  • has a problem that would have stopped someone from buying it if they had known about it;

  • is unsafe;

  • is significantly different from the sample or description; or

  • doesn’t do what we said it would, or what you asked for, and it can’t be easily fixed.

If there is an issue with your order, we’ll work with you to resolve it within a reasonable timeframe.

Proof of Purchase

Please keep your proof of purchase — for example, your invoice or order confirmation email — as it will be required for all returns and exchanges.

Eligibility for Returns

To be eligible for a return:

  • Your item must be in the same condition that you received it — unused, unworn, with all original tags, and in its original packaging.

  • You must provide your receipt or proof of purchase.

To start a return, please contact us at info@goatwinegames.com.au or use the Contact Us form at the bottom of our website.

If your return is accepted, we’ll send you detailed instructions on how and where to send your package.
Please note that items sent back to us without prior approval will not be accepted.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect. We’ll assess the issue and make it right as quickly as possible.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on the following:

  • Sale items

  • Single trading cards or individual miniatures

  • Second-hand items

Exchanges

The quickest way to receive your desired item is to return the original item (once approved) and then make a new purchase for the replacement.

Refunds

Once we’ve received and inspected your return, we’ll notify you whether your refund has been approved.
If approved, your refund will be processed automatically to your original payment method.
Please allow some time for your bank or credit card provider to complete the refund process.